Iron Mountain Refrigeration Reviews
Whether you are searching for the best commercial fridge for your restaurant or a top rated display cooler for you shop, Iron Mountain Refrigeration & Equipment goes above and beyond for our customers. From answering questions during your search, assisting in your purchase, providing personal shipment support and handling any warranty needs, our customer service agents are there every step of the way. The commercial refrigerator reviews below highlight our commitment to our customers, in their own words.
Based on 187 reviews
Merik F.
16:52 07 Oct 24
Trevor and the entire team at Iron Mountain have been absolutely amazing to work with! They’ve gone above and beyond to support our non-profit coffee shop, Inspired, in Lake Geneva, Wisconsin. Their commitment to our mission is clear, and they’ve consistently shown their generosity in countless ways. We are so grateful for their partnership and highly recommend them!
Kevin F.
14:27 16 Jul 24
I have purchased refrigeration equipment both for personal and commercial use. Iron Mountain is simply the best! The quality of the equipment far exceeds the price tag and they are always willing to give back to their community. Combine that with the amazing staff and customer service, and you always end up getting MORE than what you paid for. I am a forever customer of Iron Mountain Refrigeration.
Kwame R.
01:30 19 Jun 24
After operating for 22 years, our old freezer at church stopped working abruptly. It was time for a new freezer, and we needed it ASAP! After looking around, and making some phone calls, we were close to purchasing one from a local supplier. With one last online search, I came across Iron Mountain Refrigeration & Equipment, and the rest is history. From the moment I called in, it was great customer service from the start. I placed the order that same Tuesday, and the freezer was delivered on Thursday! I reached back out with a concern and they took care of it right away. Great customer service from start to finish! We're enjoying our new PeakCold Single Door Commercial Freezer, and we're looking forward to it operating for 22+ years!!
B A
18:45 12 May 24
Without question some of the best service and timely shipping of products I have every purchased. From finding the company, to my first interaction on the phone asking some basic questions, I have had a 5-star experience. We ordered on a Monday and the items arrived within 3 days from 1/2 way across the country. One of the items had been damaged by the shipper, a call to the company had a brand-new unit on the truck and on our way by 3PM the same day. I will update after we receive our final piece, but all of the equipment is commercial grade and looks fantastic. Can't believe what we paid for such nice equipment! My only suggestion I have is to put a sticker/flyer on your stand-up display fridge/freezers and explain how to disassemble from the pallet. My guys could not figure it out after about 30 minutes, I had to drive out and we eventually found that it was all bolted from underside of the pallet 4x4 blocks. Unless you move it around you cannot feel the holes in the base to get to the bolts. Might save someone else aggravation.
Benjamin R.
15:10 05 Apr 24
This is a top-notch company with great customer care and quality products. Jill assisted me with my order and was willing to review any information I needed during the process. I highly recommend to anyone needing refrigeration appliances.
Katena C.
01:08 21 Mar 24
Iron Mountain Refrigeration and Equipment provides THE BEST CUSTOMER SERVICE! Their representatives provide timely, and accurate assistance should a callback or tracking information be needed. Jill made sure that the delivery of my first flower refrigerator experience was PERFECT!!Thank you Iron Mountain Refrigeration and Equipment.
George
16:59 28 Jan 24
Thanks for the beautiful reach in fridge and on time delivery. I will definitely use this company again. Bob’s Family Restaurant Midland N.C.
Trace H.
20:31 29 Dec 23
Have purchased two refrigerators from Iron Mountain and have been impressed. Most recently I was having trouble with my under counter fridge and called and spoke to Courtney who was able to identify the problem and coach me through the easy fix while being on the phone with me. It’s very nice to find a place where they worry about the customer and you speak to someone who actually works for the company. I’mThrilled to find this company and will continue to use them and recommend them!!
Jason M.
19:42 14 Dec 23
Great customer service!Fast shipping!
James D.
13:56 09 Nov 23
Our food pantry puchased a commercial freezer from Iron Mountain and the staff, especially Jill, were very personable and professional. Everything went so smoothly, including the delivery coordination, and the freezer has performed so well, that we purchased a second one this past week. It was wonderful to be able to work with Jill again, and the purchase process and delivery were all completed in a very timely manner!
Michael W.
02:15 04 Nov 23
Very impressed with the quality of construction and customer care.I purchased a stainless double door fridge and freezer for my restaurant in Idaho. Shipping was fast and I believe pricing is better than other competitors.Items were impressively protected in plastic, foam and fiber board, even the delivery guy was surprised.
Charlie M.
21:55 05 Oct 23
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I came across people talking about (Mrs Emily Morgan) on review so i decided to give her a try
I invested $1000 and within a week Mrs Emily was able to make a rerun of $11,400
I’m so grateful
Get in torch with her via
WhatsApp: contact: +1 (760) 884-4856
Email: emilymorgan61825@gmail.com. Thank you God bless you.
Keith G.
17:24 01 Sep 23
Victor and the staff are phenomenal. They go above and beyond to make sure drivers are unloaded in a timely manner.
Tim W.
15:04 24 Aug 23
Bought a new kegerator and some accessories parts for it. To say that these folks are "top notch" is an understatement. First, their customer service is "OUT OF THIS WORLD". Real people, at the facility, answering phones, and transferring to REAL people, who actually "do what they say". Their packaging is also incredible. Our kegerator arrived wrapped in styrofoam, bubble wrap, cardboard, then sheated in LAUAN, then braced and screwed to pallet. Un-heard-of. If you have considered ordering something from the "big websites"...DON'T. These guys at IRON MOUNTAIN care for you and purchase, start to finish. I am now a customer for life. THANKS, IRON MOUTAIN for everything
Gene
15:48 15 Aug 23
Excellent customer service. Very responsive and communicative. Very quickly sorted out a problem with a difficult third party shipper. Product packaged very well for shipment .
Rod R
07:04 25 Jul 23
Didn't see any reviews from drivers so here's my 2 cents. Turn on 88th Ave and you'll see the docks on the west side of the red and gray building. Clean and spacious facility so backing is super easy. The staff were courteous, helpful and professional. Receiving hrs 09: to 14:00 back to any open dock. They start unloading immediately so in and out in less than 1 hr. Great place to deliver, will come back anytime the opportunity arises.
Christine E.
16:28 11 Jul 23
Awesome customer and technical service. Had some initial issues with uneven cooling so I gave them a call. The receptionist was super friendly and took down some information concerning the problem to hand off to the tech. I was transferred over and informed I'd be speaking to Shari. I waited about one minute. Shari immediately recognized the issue and precisely instructed me how to solve it. It was nothing more than a few tweaks to the cooling parameters, and recognizing the condenser filter was dirty causing icing in the refrigeration fan unit. Totally easy, and totally satisfied!
Robbin F.
23:12 28 Jun 23
We are so impressed with the product and the customer service. We ordered the coolers on Monday and by Tuesday morning, they had been delivered. Amazing looking and fit our needs completely. I would order from these guys again, so appreciative. Honeydripperz Pub has stepped into a new era of coolers, thanks much!
Jake Vincent C.
03:19 28 Jun 23
raj E.
15:42 27 Jun 23
god jab
Jake W.
20:44 02 Jun 23
Diamond Billiards Sports Bar & G.
15:02 27 May 23
We have purchased from Iron Mountain twice now. Once for a reach in glass door beer cooler and the second time for a deep well beer cooler. Everything is top notch from customer service, prices, quality of product and way faster shipping than I would ever expect to get all the way down in SW Florida. A lot of our equipment is 15 years old in the kitchen and behind the bar and as it starts to go and is not cost affective to repair we will be replacing it with Iron Mountain products.
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10:51 27 May 23
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Sandra M.
07:43 25 Apr 23
Above and beyond professional in every step of the services they provide.Thank you for making my job easier!
Josh L.
16:13 14 Apr 23
This is a locally owned and operated national business. They answered the phone, answered all of my questions, and most importantly followed through on everything they said they would do. If you’re in the market for commercial refrigeration, I honestly couldn’t recommend Iron Mountain more.
john R.
15:28 13 Mar 23
The freezer was shipped and delivered within days. Well packaged w/no damage. Quality unit, lots of room inside. It's auto-defrost cycle make it seem like it runs a lot, but regardless, it's efficient. Would buy again. Residential use. Very happy
Brian M.
01:46 03 Mar 23
Great Price and quick delivery. The refrigerators work great...
David H. M.
21:28 16 Feb 23
So I was remodeling my kitchen and expanding the center island… and needed an under counter refrigeration unit… and couldn’t find a reasonably priced refrigerator that suited my needs… that is… until I found Iron Mountain refrigeration!
You wouldn’t believe the incredible customer service I received … and you wouldn’t believe how this high quality refrigeration unit is over $1000 cheaper than the next unit I could find…
In fact… they put a rush shipment on it for me and charged me a nominal fee to get it done… and it showed up on time as guaranteed…
and the refrigerator is way better than I thought it was gonna be… super high quality, pro cool, stainless steel under counter refrigerator double door… couldn’t be happier…
Thank you very much iron Mountain refrigeration equipment ! You all are the best!
You wouldn’t believe the incredible customer service I received … and you wouldn’t believe how this high quality refrigeration unit is over $1000 cheaper than the next unit I could find…
In fact… they put a rush shipment on it for me and charged me a nominal fee to get it done… and it showed up on time as guaranteed…
and the refrigerator is way better than I thought it was gonna be… super high quality, pro cool, stainless steel under counter refrigerator double door… couldn’t be happier…
Thank you very much iron Mountain refrigeration equipment ! You all are the best!
Mark M.
15:58 14 Feb 23
Very smooth transition!!! Shipping went very well and very fast with no damage. I had a question about setting the temperature and was very well supported! So far so good and would purchase from them again!
Don K.
17:28 13 Feb 23
So far they work great!
Susan K.
15:42 13 Feb 23
I would recommend Iron Mountain to anyone needing a commercial refrigerator. Excellent communciation, it arrived on time and is just what we needed. Thank you,
Jamie M.
05:38 08 Feb 23
Excellent customer service, fast shipping and great product!! Would highly recommend!
Martin K.
15:03 06 Feb 23
Patricia W.
04:26 29 Jan 23
Great communication and fast delivery!
Amy F.
18:00 27 Jan 23
Absolutely, one of the top vendors we have worked with in many years. Their efficiency, kindness and customer service are a true class act.
Sean C.
21:46 26 Jan 23
Fast clear communication though the entire process from start to finish. Competitive pricing.
Chuck T.
18:06 14 Jan 23
Great customer service with a personal touch.
Pat and Kim K.
19:38 04 Jan 23
I had a wonderful experience in dealing with Iron Mountain as Shari answered any questions or concerns that I had.
Mike H.
15:07 02 Jan 23
I bought a back bar cooler from Iron Mountain. Their customer service was great, they called letting me know it shipped and to make sure I inspect it when it arrives. They also explained what to do if it was damaged. I tried to order from another company and it was nothing but problems so I cancelled the order and found Iron Mountain. In addition, buying from Iron Mountain saved me around $500 compared to buying one from a big box store. The Cooler works great and looks great, I would highly recommend buying from Iron Mountain refrigeration and equipment.
Sarah Marie C.
20:39 31 Dec 22
From the initial product inquiry to the delivery Iron Mountain Refrigeration gets 5 stars ✨ The unpacking showed the detail in care and the custom logo design was just as I approved. Customer Service took their time answering my questions both via email and on Instagram. The temperature settings took a while to learn but the very useful YouTube channel gives a great video guide. I chose a single door Procool model and I could not be more pleased with my experience. More to follow from me when my growing season gets started and the cooler is filled with fresh local flowers.
Ned B.
19:36 29 Dec 22
Paola C.
02:10 29 Dec 22
Great refrigerator and great service
Jason B.
16:56 21 Dec 22
Ordered the 2 door residential back bar cooler. It was shipped in a timely manner and Iron Mountain takes great care in packaging the cooler for delivery. Unboxed the unit and it was perfect. Received a call after my order to go over delivery instructions. Overall experience was perfect.
Mark K.
20:44 19 Dec 22
Everyone I talked to made me feel like my business matters to them. I truly felt appreciated and will be back for any future needs. Thank you guys, you're the best!Mark Kraffert
Ace M.
16:14 09 Dec 22
Thanks Guys for the opportunity
Kumar A.
01:44 08 Dec 22
Great customer service and fast delivery. Free shipping ! Most importantly, save on sales tax if you are outside WI state!
Leroy P.
15:34 06 Dec 22
Great customer service
Travis M.
09:48 06 Dec 22
Very pleasant to deal with. freezer came quick.
Matt Z.
20:27 02 Dec 22
We purchased a back bar cooler from Iron Mountain. From ordering to delivery, a quick and easy process. Highly recommend them if you are looking for commercial or high end residential refrigeration equipment.
Thaine R.
17:41 23 Nov 22
Quick shipping to California, good communication, and I love the fridge! So happy I found this little gem in Wisconsin.
Rob B.
13:29 17 Nov 22
Excellent product and customer service. Pre-order question answered right away. Delivered quickly and with great service. Freezer works great. Highly recommend!
Katherine K.
23:50 12 Nov 22
Very happy with product. Came sooner then expected 👍
Cedar Creek Hall Cedar Creek H.
05:48 12 Nov 22
Very nice and helpful! Kept us apprised of the shipping situation at all times. Cooler is exactly what we needed and hoped for! Thank you!!
Melissa L.
17:22 11 Nov 22
They are hands on. Shari, customer service was great to work with. They follow up and follow directions about delivery. Great company, great prices.
Laura P.
16:09 11 Nov 22
Fast Service!
Sean T.
01:00 25 Aug 22
Called for a freezer on Monday had delivered on Wednesday great service with custom design
Mike M.
23:52 05 Mar 21
Highly recommend! Good old school customer service. Real people, good prices and even better customer service.
I had a small hiccup with an item I had ordered. They quickly gave me a few different options and resolved my issue. 5 stars!
I had a small hiccup with an item I had ordered. They quickly gave me a few different options and resolved my issue. 5 stars!
Tony S.
17:21 05 Feb 21
These folks are fantastic to deal with from start to delivery !
Great products and friendly staff ,
Thank you .
Tony
Great products and friendly staff ,
Thank you .
Tony
Shari Vermillion B.
23:05 06 Nov 20
I called this company to find out about their deep freezers. I am so grateful I did! Shari, customer service manager has been so amazing. The freezer had a minor problem with the electrical cord plug which was fixed promptly. Not sure when I've Ever such incredible customer service! The freezer is spacious and working great!
Terri S.
14:54 11 Jun 20
We purchased a back bar and the staff was extremely helpful. The cooler fit perfectly and was exactly what we were looking for. We definitely will be back for all our refrigeration needs .
John P.
22:09 13 Sep 19
The purchase start to finish has been great.
Marhta H.
00:27 06 Mar 19
Gabriella P.
16:40 20 Jan 19
thanks so much
even with some issues (MINE) your company was incredible
definitely would do business with this company again
even with some issues (MINE) your company was incredible
definitely would do business with this company again
Lisa Causley L.
14:42 12 Oct 18
They are an awesome company and we just love how we incorporated it into our residential home!
Gentry S.
03:46 31 Jan 18
This company is amazing! Great service, sales and the follow up after the sale was amazing. The equipment is top notch and priced right. I will buy from this place again for sure.
