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Iron Mountain Refrigeration Reviews, Awards & Industry Credentials
A 5-Star Google Rating. An A+ BBB. Seven Industry Memberships. Here's what all of it means for you before you buy.
Shop All Commercial RefrigerationIron Mountain Refrigeration & Equipment is a family-owned commercial refrigeration supplier based in Pleasant Prairie, Wisconsin. Since 2014, we've shipped thousands of units to food service businesses across the Midwest and nationwide. Our customers include restaurants, bars, bakeries, florists, grocery stores, and convenience stores.
Those ratings were not given to us. We earned them by answering every call with a knowledgeable person, handling every warranty in-house, and shipping every unit with reinforced protective packaging. That last detail matters: very few commercial refrigeration shippers add extra packaging before freight. We do it on every order.
Maintaining a 5-star Google rating while shipping heavy commercial refrigeration via freight is genuinely rare. Most companies in this category lose stars to carrier damage or unreturned calls. We haven't.
If you want to buy commercial refrigeration from a company that treats the relationship as seriously as the equipment, you're in the right place.
The Iron Mountain team — Pleasant Prairie, WI
Our Ratings, By the Numbers
Google Rating
177 Verified Google Reviews
Before you spend thousands on commercial refrigeration, it helps to know who you're buying from. Iron Mountain holds a perfect 5.0 on Google Business Profile with 177 verified customer reviews.
Our customers ship freight across the Midwest and beyond. When orders arrive late, get damaged by carriers, or need warranty work, those events become reviews. We still have a 5-star rating. That doesn't happen by accident. It happens because we answer the phone, stock our own parts, and make things right without asking you to navigate a third party.
A+ BBB Rating
Wisconsin Better Business Bureau
You can verify our standing yourself: Iron Mountain holds an A+ from the Wisconsin Better Business Bureau. That's the highest rating BBB awards. It reflects our record of resolving issues quickly, operating transparently, and following through on commitments.
The BBB listing for Iron Mountain appears on page one of Google when you search our name. It's often the first trust signal you'll encounter before you buy.
Store ✓
Google Top Quality Store
Google Shopping Badge
When you search for Iron Mountain in Google Shopping, you'll see the Top Quality Store badge next to our name. Google awards this designation based on shipping speed, return rates, and customer satisfaction data. It's visible to every shopper comparing vendors before making a purchase decision.
Across Google, Shopify, and our product catalog, Iron Mountain has accumulated over 715 customer reviews. Most reflect experiences with shipping speed, product quality, and post-purchase support. A consistent theme: our team stays involved after the order ships.
What Our Customers Say
We're Part of the Industry We Serve
Iron Mountain doesn't just sell to the food service industry. We're part of it. These are the organizations we show up for, stay current with, and support, because the businesses they represent are the same ones we ship to every week.
Tavern League of Wisconsin
The Tavern League of Wisconsin represents the bar and tavern industry statewide. If you own or operate a bar in Wisconsin, this is your trade association. Membership connects us directly to the operators we supply, from back bar coolers to kegerators.
Membership externally verified via TLW affiliate directory.
Wisconsin Restaurant Association
Represents thousands of food service locations across the state. As a member, Iron Mountain is recognized as a trusted vendor within Wisconsin's restaurant community.
Wisconsin Bakers Association
Represents wholesale and retail bakeries statewide. Iron Mountain supplies cake display cases, deli cases, and specialty refrigeration to bakeries across the region. Membership keeps us plugged into the needs of this segment.
Wisconsin Grocers Association
Connects independent grocery retailers, convenience stores, and food industry vendors. Iron Mountain's retail display coolers and freezers serve this segment directly. We know what grocery operators need because we work alongside them.
KABA — Kenosha Area Business Alliance
Supports business development and economic growth in the Kenosha region. This is our home base. Supporting KABA is part of how we invest in the community we operate in.
Membership externally verified; KABA has publicly referenced Iron Mountain.
KACC — Kenosha Area Chamber of Commerce
The leading business advocacy organization in Kenosha County, Wisconsin. Iron Mountain's roots are here, and our Chamber membership reflects that commitment.
Membership externally verified via KACC member directory.
Antioch, IL Chamber of Commerce
Represents businesses in northeastern Illinois, part of the Milwaukee-Chicago corridor we serve most directly. Membership extends our presence and relationships into the Illinois market.
Recognized Beyond Reviews
"Iron Mountain Refrigeration & Equipment Plans to Build New HQ in Kenosha"
BizTimes Milwaukee reported on Iron Mountain's plans for a new 99,000-square-foot headquarters near Kenosha Regional Airport. BizTimes is Southeast Wisconsin's leading business news publication. The new facility would replace the current 50,000-square-foot location in Pleasant Prairie's LakeView Corporate Park.
The expansion reflects growing demand across Iron Mountain's product lines and a commitment to deeper inventory, faster fulfillment, and expanded service capacity.
BizTimes details verified: 99,000 sq ft planned (5,500 sq ft office + 94,000 sq ft storage), current facility at 50,000 sq ft in LakeView Corporate Park, Pleasant Prairie. Article dated August 5-6, 2024.
From Amazon Start-Up to Midwest Authority
Iron Mountain Refrigeration was founded in 2014 by Trevor Crivello after he identified a gap in the market: no reliable commercial refrigeration supplier existed between Milwaukee and Chicago. The company launched its own website in 2016 and invested in direct customer relationships, in-house service, and exclusive house brands.
Today, website sales far exceed Amazon sales. The company carries three exclusive brands, PeakCold, PeakCold Plus, and Procool, available only through Iron Mountain, all backed by an in-house warranty program that puts you in direct contact with our team, not a manufacturer's call center.
The Decisions Behind Our Ratings
Most companies in this category compete on price or product selection. Iron Mountain competes on the specific choices we make every day in how we serve our customers. Here's what those choices look like.
In-House Warranty. No Third-Party Runaround.
When your unit needs service, you call us. We answer. We ask a few questions, and in most cases, that first call is the only one you need. We stock parts in-house and coordinate local service technicians ourselves.
Other sellers send you to the manufacturer. We don't.
Extra Protective Packaging on Every Shipment
Freight damage is the number one reason commercial refrigeration companies lose stars on review platforms. We solved this by reinforcing every unit with additional protective packaging before it leaves our warehouse.
Very few commercial refrigeration shippers do this at all. We do it on every order, to every destination.
A Dedicated Service Technician on Staff
Iron Mountain employs its own service technician. For customers in the Milwaukee-Chicago corridor, this means on-site support is available when remote troubleshooting isn't enough.
This is rare among online refrigeration suppliers. Most have no technician on staff at all.
Refrigeration Specialists, Not a General Kitchen Supply Store
Our competitors sell napkins, fryers, furniture, and grills. Iron Mountain sells refrigeration. That focus means every person on our team knows refrigeration in depth.
When you call with a question about a specific unit, installation setup, or compatibility issue, you speak with someone who has the answer.
50,000 Square Feet of On-Hand Inventory
We don't list products we don't have. Iron Mountain stocks its full catalog in a 50,000-square-foot warehouse. When you place an order, it ships the same or next business day.
No drop-shipping delays. No backorder surprises after checkout.
Call (833) 734-8880 or start a chat. Real people, no bots.
Common Questions About Iron Mountain's Ratings and Credentials
Yes. Iron Mountain holds an A+ rating with the Wisconsin Better Business Bureau, the highest BBB awards. It reflects our complaint resolution record and commitment to operating with transparency. You can look it up directly at bbb.org.
Iron Mountain has 177 verified Google reviews with a 5.0 rating. Across all platforms we've accumulated over 715 customer reviews. Read them on our Reviews page.
Yes. We hold active memberships in the Tavern League of Wisconsin, Wisconsin Restaurant Association, Wisconsin Bakers Association, Wisconsin Grocers Association, Kenosha Area Business Alliance (KABA), Kenosha Area Chamber of Commerce (KACC), and the Antioch, IL Chamber of Commerce.
Yes. You contact us directly, not the manufacturer. We troubleshoot with you and in most cases resolve the issue on the first call. When parts or a technician are needed, we coordinate that ourselves.
Our headquarters is at 8500 116th St., Suite 200, Pleasant Prairie, WI 53158. We serve customers nationwide, with a primary focus on Wisconsin, Illinois, Minnesota, Michigan, Iowa, Indiana, Ohio, and surrounding Midwest states.
Yes. Iron Mountain was founded by Trevor Crivello and remains a family-owned and operated business. Started in 2014, the company launched its website in 2016 and has grown to a 50,000-square-foot facility, with plans for a new 99,000-square-foot headquarters near the Kenosha Regional Airport.
Google awards this badge to online retailers based on shipping performance, return rates, and customer satisfaction data. It shows up directly in Google Shopping results, so you can spot it while comparing vendors. It signals that Iron Mountain consistently delivers on its commitments.
Get the Equipment Your Business Depends On
Backed by a 5-star rating, an A+ BBB, and a team that picks up the phone.