In-House Warranty Program
At Iron Mountain Refrigeration, our Procool, PeakCold, PeakCold Plus and Snooker warranty programs are designed to make requesting assistance as simple as making one phone call. To better understand the issue you are facing, we will ask you some basic questions about things such as the environment, setup, product use and maintenance. With this information, the first call is frequently the only one you will need to make! We may walk you through a few adjustments to your controller settings or suggest some maintenance or use changes, and that will be all you need.
Are you using our commercial refrigeration in your residence? No problem! Unlike other sellers, we support our brands for in home use as well!
To request assistance, simply contact us at 833-734-8880 or by email at service@ironmountainrefrigeration.com.
It’s best to call us when you are with your equipment so that we can do basic troubleshooting. Please include your order information or have it available if you can.
Contact Us for SupportWarranty Exclusions
While the following conditions apply to our warranty program, we will still do our best to support you.
- Warranties are not supported outside the continental United States
- Warranties are not transferable to other parties.
- Some brands do not support product warranties for residential use.
- Warranties do not cover the loss of product or income due to equipment malfunction.
- Placing the equipment outdoors, exposure to extreme temperatures, using it to store hazardous materials or modifying the equipment in any way voids all warranties.
- Food Truck or Trailer Use Warranty: Customers installing equipment in a food truck or trailer shall receive 30 days of replacement warranty coverage, regardless of the standard coverage period.
Warranty Service Companies
If we determine your issue requires professional service, we use a carefully selected and constantly growing network of technicians to service our products. If we do not already have one in your location, we will find one quickly. If you already have a business relationship with a technician, we are happy to work with them as well. Our team will make the calls to coordinate this service and follow up with the technician for any necessary parts to get your equipment back up and working as it should. We are happy to provide assistance locating a technician and providing parts even after your warranty period has expired!
Other Warranty Programs
Summit and Accucold are manufactured to provide outstanding value. Major appliances carry a one-year limited warranty on both parts and labor, with select Accucold-branded refrigerators and freezers carrying an additional 12 months for a two-year limited parts and labor warranty. All refrigerators and freezers carry a limited 5-year warranty on the compressor. Certain exclusions may apply.
Call 888 956-6866 or email service@eurodib.com.
Your purchase include a 1 year warranty on parts and labor. An additional 2 year part-only warranty applies to the compressor.
Eurodib warrants all equipment sold directly by Eurodib and/or through its approved suppliers only. Should any item prove defective due to a manufacturer’s defect; Eurodib will repair or replace the equipment. The decision to either repair or replace the item in question will be entirely at the discretion of Eurodib. All warranty claims must be made directly to Eurodib. Eurodib will not be responsible for any costs incurred for services performed without prior consent from Eurodib.
Unless otherwise stipulated all Eurodib products are for use in commercial establishments only. Failure to respect this will void the warranty.
Items which weigh more than 75 lbs (34 kilos) will be serviced on-site providing they are located within a one hour drive from the nearest warranty service location. Items that weigh less than 75 lbs (34 kilos) must be brought in to the warranty service location for repair.
Eurodib will repair or replace any item found to have a material defect when put to normal use according to the instructions. Minor imperfections, surface markings as a result of shipping, and slight color variations are normal. Damage to equipment from misuse or abuse, such as improper cleaning, improper installation, neglect, accident, alteration, fire, theft, etc., will not be covered under warranty.
This policy applies only in Canada and the contiguous lower 48 states of the Unites States of America; any items located outside of this defined territory are not covered under warranty. The warranty on all items is non-transferable by any means.
If a technician dispatched by Eurodib determines that the problem is not a warranty issue it is the end user’s responsibility to pay for the technician’s time and possible repair. If the end user refuses to pay the technician Eurodib reserves the right to cancel the warranty for a given unit until such time as costs are repaid to Eurodib. If an item is replaced under warranty the end user is responsible for securely packaging the defective item for transport back to Eurodib.
