Our food pantry puchased a commercial freezer from Iron Mountain and the staff, especially Jill, were very personable and professional. Everything went so smoothly, including the delivery coordination, and the freezer has performed so well, that we purchased a second one this past week. It was wonderful to be able to work with Jill again, and the purchase process and delivery were all completed in a very timely manner!
02:15 04 Nov 23
Very impressed with the quality of construction and customer care.I purchased a stainless double door fridge and freezer for my restaurant in Idaho. Shipping was fast and I believe pricing is better than other competitors.Items were impressively protected in plastic, foam and fiber board, even the delivery guy was surprised.
21:55 05 Oct 23
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Victor and the staff are phenomenal. They go above and beyond to make sure drivers are unloaded in a timely manner.
Bought a new kegerator and some accessories parts for it. To say that these folks are "top notch" is an understatement. First, their customer service is "OUT OF THIS WORLD". Real people, at the facility, answering phones, and transferring to REAL people, who actually "do what they say". Their packaging is also incredible. Our kegerator arrived wrapped in styrofoam, bubble wrap, cardboard, then sheated in LAUAN, then braced and screwed to pallet. Un-heard-of. If you have considered ordering something from the "big websites"...DON'T. These guys at IRON MOUNTAIN care for you and purchase, start to finish. I am now a customer for life. THANKS, IRON MOUTAIN for everything
Excellent customer service. Very responsive and communicative. Very quickly sorted out a problem with a difficult third party shipper. Product packaged very well for shipment .
Didn't see any reviews from drivers so here's my 2 cents. Turn on 88th Ave and you'll see the docks on the west side of the red and gray building. Clean and spacious facility so backing is super easy. The staff were courteous, helpful and professional. Receiving hrs 09: to 14:00 back to any open dock. They start unloading immediately so in and out in less than 1 hr. Great place to deliver, will come back anytime the opportunity arises.
16:28 11 Jul 23
Awesome customer and technical service. Had some initial issues with uneven cooling so I gave them a call. The receptionist was super friendly and took down some information concerning the problem to hand off to the tech. I was transferred over and informed I'd be speaking to Shari. I waited about one minute. Shari immediately recognized the issue and precisely instructed me how to solve it. It was nothing more than a few tweaks to the cooling parameters, and recognizing the condenser filter was dirty causing icing in the refrigeration fan unit. Totally easy, and totally satisfied!
We are so impressed with the product and the customer service. We ordered the coolers on Monday and by Tuesday morning, they had been delivered. Amazing looking and fit our needs completely. I would order from these guys again, so appreciative. Honeydripperz Pub has stepped into a new era of coolers, thanks much!
Jake Vincent C.
03:19 28 Jun 23
Diamond Billiards Sports Bar & G.
15:02 27 May 23
We have purchased from Iron Mountain twice now. Once for a reach in glass door beer cooler and the second time for a deep well beer cooler. Everything is top notch from customer service, prices, quality of product and way faster shipping than I would ever expect to get all the way down in SW Florida. A lot of our equipment is 15 years old in the kitchen and behind the bar and as it starts to go and is not cost affective to repair we will be replacing it with Iron Mountain products.
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10:51 27 May 23
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Above and beyond professional in every step of the services they provide.Thank you for making my job easier!
This is a locally owned and operated national business. They answered the phone, answered all of my questions, and most importantly followed through on everything they said they would do. If you’re in the market for commercial refrigeration, I honestly couldn’t recommend Iron Mountain more.
The freezer was shipped and delivered within days. Well packaged w/no damage. Quality unit, lots of room inside. It's auto-defrost cycle make it seem like it runs a lot, but regardless, it's efficient. Would buy again. Residential use. Very happy
Great Price and quick delivery. The refrigerators work great...
David H. M.
21:28 16 Feb 23
So I was remodeling my kitchen and expanding the center island… and needed an under counter refrigeration unit… and couldn’t find a reasonably priced refrigerator that suited my needs… that is… until I found Iron Mountain refrigeration!
You wouldn’t believe the incredible customer service I received … and you wouldn’t believe how this high quality refrigeration unit is over $1000 cheaper than the next unit I could find…
In fact… they put a rush shipment on it for me and charged me a nominal fee to get it done… and it showed up on time as guaranteed…
and the refrigerator is way better than I thought it was gonna be… super high quality, pro cool, stainless steel under counter refrigerator double door… couldn’t be happier…
Thank you very much iron Mountain refrigeration equipment ! You all are the best!
Very smooth transition!!! Shipping went very well and very fast with no damage. I had a question about setting the temperature and was very well supported! So far so good and would purchase from them again!
I would recommend Iron Mountain to anyone needing a commercial refrigerator. Excellent communciation, it arrived on time and is just what we needed. Thank you,
Excellent customer service, fast shipping and great product!! Would highly recommend!
04:26 29 Jan 23
Great communication and fast delivery!
Absolutely, one of the top vendors we have worked with in many years. Their efficiency, kindness and customer service are a true class act.
Fast clear communication though the entire process from start to finish. Competitive pricing.
Great customer service with a personal touch.
Pat and Kim K.
19:38 04 Jan 23
I had a wonderful experience in dealing with Iron Mountain as Shari answered any questions or concerns that I had.
I bought a back bar cooler from Iron Mountain. Their customer service was great, they called letting me know it shipped and to make sure I inspect it when it arrives. They also explained what to do if it was damaged. I tried to order from another company and it was nothing but problems so I cancelled the order and found Iron Mountain. In addition, buying from Iron Mountain saved me around $500 compared to buying one from a big box store. The Cooler works great and looks great, I would highly recommend buying from Iron Mountain refrigeration and equipment.
Sarah Marie C.
20:39 31 Dec 22
From the initial product inquiry to the delivery Iron Mountain Refrigeration gets 5 stars ✨ The unpacking showed the detail in care and the custom logo design was just as I approved. Customer Service took their time answering my questions both via email and on Instagram. The temperature settings took a while to learn but the very useful YouTube channel gives a great video guide. I chose a single door Procool model and I could not be more pleased with my experience. More to follow from me when my growing season gets started and the cooler is filled with fresh local flowers.
Great refrigerator and great service
Ordered the 2 door residential back bar cooler. It was shipped in a timely manner and Iron Mountain takes great care in packaging the cooler for delivery. Unboxed the unit and it was perfect. Received a call after my order to go over delivery instructions. Overall experience was perfect.
Everyone I talked to made me feel like my business matters to them. I truly felt appreciated and will be back for any future needs. Thank you guys, you're the best!Mark Kraffert
Thanks Guys for the opportunity
Great customer service and fast delivery. Free shipping ! Most importantly, save on sales tax if you are outside WI state!
Very pleasant to deal with. freezer came quick.
We purchased a back bar cooler from Iron Mountain. From ordering to delivery, a quick and easy process. Highly recommend them if you are looking for commercial or high end residential refrigeration equipment.
Quick shipping to California, good communication, and I love the fridge! So happy I found this little gem in Wisconsin.
Excellent product and customer service. Pre-order question answered right away. Delivered quickly and with great service. Freezer works great. Highly recommend!
23:50 12 Nov 22
Very happy with product. Came sooner then expected 👍
Cedar Creek Hall Cedar Creek H.
05:48 12 Nov 22
Very nice and helpful! Kept us apprised of the shipping situation at all times. Cooler is exactly what we needed and hoped for! Thank you!!
17:22 11 Nov 22
They are hands on. Shari, customer service was great to work with. They follow up and follow directions about delivery. Great company, great prices.
Customer service was great from ordering the cooler to delivery. I would certainly purchase from this company again.
Excellent experience from start to finish with a helpful website and great communication. Our display cooler arrived with no issue and very quickly. We’re already impressed with the quality and it looks great in our studio!
19:16 04 Nov 22
Exceptional Customer Service. Staff is knowledgeable and friendly.
Easy to shop the website. Reasonable prices. Super fast order processing and delivery.
Chris the Capitalist F.
14:06 04 Nov 22
Units arrived undamaged. Was very hard to unpack and get inside the building since they ship with the wheels on and it takes a lot of wrangling to get it off the pallet. Doesn't seem to be a lot of quality assurance...there's bits of metal and plastic in the bottoms of both units we had to clean out, sealant and insulation coming out of seams. The units cooled quick when turned on and were quieter than our older unit, so that was good. We also didn't receive all of the pricing rails that clip to the front of the shelves, one was missing but we don't see a way to order replacements on their website so not sure how to get one that matches. Time will tell if these were worth it.
Ordering was easy, and delivery was fast. Product showed up in perfect condition and is working great. Great company to work with.
Absolutely the best customer service I have dealt with in a very long time. Our refrigerators were as ordered and arrived earlier than expected. I talked with customer service several times with questions and always answered promptly with friendly courteous people. So nice to get a voice on the other end instead of a robot.
Just made my second purchase this year with Iron Mountain Refrigeration. Customer service is amazing! Very good prices and high quality products. Quick shipping too! Could not be more pleased with IRM. Highly recommend.
It's not often you can call a company and talk to a real person on the phone, and that person is nice and willing to help with your questions. I had a few questions before buying a residential undercounter refrigerator, and they happily got me the answers I needed.Ordered the next day at a price lower than other websites, then received multiple update messages letting me know the progress as it got to my home. Product is just as expected, so this was a great experience overall. Would happily recommend to anyone I know!
Called for a freezer on Monday had delivered on Wednesday great service with custom design
Highly recommend! Good old school customer service. Real people, good prices and even better customer service.
I had a small hiccup with an item I had ordered. They quickly gave me a few different options and resolved my issue. 5 stars!
These folks are fantastic to deal with from start to delivery !
Great products and friendly staff ,
Thank you .
Shari Vermillion B.
23:05 06 Nov 20
I called this company to find out about their deep freezers. I am so grateful I did! Shari, customer service manager has been so amazing. The freezer had a minor problem with the electrical cord plug which was fixed promptly. Not sure when I've Ever such incredible customer service! The freezer is spacious and working great!
We purchased a back bar and the staff was extremely helpful. The cooler fit perfectly and was exactly what we were looking for. We definitely will be back for all our refrigeration needs .
The purchase start to finish has been great.
16:40 20 Jan 19
thanks so much
even with some issues (MINE) your company was incredible
definitely would do business with this company again
Lisa Causley L.
14:42 12 Oct 18
They are an awesome company and we just love how we incorporated it into our residential home!
This company is amazing! Great service, sales and the follow up after the sale was amazing. The equipment is top notch and priced right. I will buy from this place again for sure.