FAQs - Commercial Back Bar, Display Coolers, Refrigerator, Freezers

Frequently Asked Questions


Is shipping to my location included in the price?

Yes! We offer free curbside freight shipping nationwide on all new refrigeration units. Parts, such as extra shelves and clips, are typically shipped via FedEx and will include a shipping charge. For more information, read our shipping page.

 

Do you ship to residences?

We will deliver any of our products to residences and will make an appointment to schedule delivery. The driver won’t bring it inside for you though, so call your friends!  We also encourage our customers to carefully measure doorways and counter heights and compare with the dimensions of the product to be sure it will fit in the intended space.

 

Do your products come with warranties?

Each of our new refrigeration products, from back bar coolers to display freezers, are covered under a 1-year parts and labor warranty. Additionally, the compressors feature a part warranty for 3 or 5 years, depending on the product.

 

How do I make a warranty claim?

If you should experience any issues with you purchase, please contact us as soon as possible and we will work quickly to make it right. For service, we use local technicians and cover the cost of any repairs and have most parts in stock. Some solutions are as simple as adjusting the settings on your control panel and a we can walk you through that process over the phone.

 

Can I use this cooler for flowers, baked goods, ice cream, etc.?

Each of our display coolers features an adjustable temperature control. The temperature range can be found on the product page. Our coolers are currently being used by florists, markets, bakeries, bait shops, science labs, medical marijuana dispensaries, health clubs, restaurants, bars and many others!

 

Can I use it outdoors?

We do not currently sell coolers rated for outdoor use. However, we have several customers who use them in outdoor spaces that are protected from the elements and extreme temperature changes.

 

What is the distance between shelves?

All of the shelves in our products are adjustable to suit your needs. We usually have extra shelves in stock and offer them at a reasonable price, just contact us to check.

 

 

Are your products 110v for use in the United States?

All of our electrical components are set up for use in the United States with 110v plugs. Most have a standard outlet and need no special electrical accommodations.


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